Frequently Asked Questions
About Jewelry
What materials do you use?
Stainless steel, 925 sterling silver, and 18K gold plating. Stones are high-grade cubic zirconia.
Is it hypoallergenic and nickel-free?
Yes. Our pieces are nickel-free and safe for most sensitive skin.
Will it tarnish or turn my skin green?
No under normal use. Stainless steel and thick gold plating resist tarnish and discoloration.
Is it waterproof and sweat-proof?
Yes for stainless steel. For plated pieces, brief water exposure is fine. Avoid long showers, pools, and perfumes.
How thick is the plating?
Durable 18K gold plating designed for daily wear. Exact microns vary by piece and are listed on product pages.
How do I care for it?
Wipe with a soft dry cloth. Store in a pouch. Keep away from lotions, perfumes, and harsh cleaners.
Can I wear it every day?
Yes. Our pieces are built for day-to-night wear.
Are the stones real diamonds?
No. They are precision-cut cubic zirconia for diamond-like sparkle.
Will the gold color fade?
Normal use will keep color. Heavy chemicals and abrasion can reduce luster over time.
How do I find my ring size?
Use our ring size guide or a sizer. If between sizes, size up.
Do earrings come as a pair?
Yes, unless a product is clearly marked “single.”
Do you offer engraving or custom orders?
Not at this time.
Do you repair or replace?
If eligible under warranty, we repair or replace at our discretion.
Where are products made?
Designed by us. Crafted with vetted manufacturing partners.
Is your brand sustainable?
We prioritize durable metals, responsible sourcing, and recyclable packaging where possible.
About Orders
How does the 3-years money-back guarantee work ?
We offer a 3-year warranty against manufacturing defects.
Covered: faulty clasps, broken solder points, stones falling due to setting issues, abnormal plating defects on arrival.
Not covered: normal wear, scratches, discoloration from cosmetics/chlorine, accidental damage, loss or theft.
How to claim: email support with your order number and photos. If approved, we’ll repair or replace the same item or a comparable one. If unavailable, we’ll issue store credit or a refund of the item price.
How long will it take to receive my order ?
Processing 1–3 business days.
Standard U.S. shipping 3–7 business days.
Total estimate 4–10 business days.
Do you ship internationally ?
Yes, we offer international shipping to many countries.
How can I track my order ?
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can use this tracking number on our website or the courier's site to monitor the status of your delivery.
Can I change my shipping address after placing an order ?
If you need to change your shipping address, please contact us as soon as possible. We can update your address if the order hasn't been dispatched yet. Once the order is on its way, we are unable to make any changes to the shipping details.
What should I do if my order is delayed or lost ?
If your order is delayed or you believe it is lost, please contact our customer service team immediately. We will investigate the issue with the courier and provide assistance.
What happens if I’m not home when my package is delivered ?
If you're not at home when your package is delivered, the courier will leave a note with details of how to arrange a re-delivery or where you can collect your package from a local depot. You can also arrange a redelivery through the courier's tracking page.
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